Privacy Policy

Last updated: May 1, 2024

Introduction: Medscribe Asia, Inc., DBA MSAI Healthcare Documentation (“Company” or “We”) respects your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website (https://msaiaccess.com) and/or accompanying mobile application (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information. We have adopted this Privacy Policy to memorialize our data collection and disclosure practices for corporate and marketing elements of the Website (collectively, the “Services”); this Privacy Policy does not apply to any patients or any other and its related tools and services provided through or in connection with the Company, all of which are subject to specific consents regarding data collection, disclosure and storage.

• On this Website.
• In email, text, and other electronic messages between you and this Website.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. It does not apply to information collected by:
• Us offline or through any other means, including on any other website operated by Company or any third party; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

If you do not agree to the terms of this Privacy Policy or our site’s Terms & Conditions, please do not visit our website.

We are committed to the highest standards of privacy and security in all our operations, fully recognizing the sensitivity of the healthcare information we manage. We adhere to the Health Insurance Portability and Accountability Act (HIPAA) as well as all applicable California privacy regulations to ensure the confidentiality, integrity, and availability of all protected health information (PHI) we handle.

HIPAA Compliance

• Safeguarding PHI: We implement rigorous physical, administrative, and technical safeguards to protect PHI against unauthorized access, use, or disclosure.
• Minimum Necessary Use: We adhere to the principle of ‘minimum necessary use’ for PHI, ensuring that only the minimal amount of information necessary for performing a specific function is accessed or disclosed.
• Training and Awareness: All employees receive comprehensive training on HIPAA compliance and the importance of safeguarding patient information. Ongoing education and awareness efforts are maintained to keep security practices up-to-date and effective.

California Privacy Regulations Compliance

• Consumer Privacy Rights: In accordance with the California Consumer Privacy Act (CCPA), we provide additional rights to California residents, including the right to access their information, request deletion, and opt-out of the sale of their personal information, where applicable.
• Data Security: We maintain stringent data security measures that comply with both HIPAA and California’s privacy regulations, ensuring that all PHI is securely processed, stored, and transmitted.
• Transparency and Accountability: Our Privacy Policy and practices are designed to be transparent, providing clear information about how patient information is collected, used, and shared. We are committed to accountability in our privacy practices, regularly reviewing our compliance with state and federal laws.

We take our responsibility to protect patient information seriously and ensure compliance with all applicable laws and regulations to maintain trust and integrity in our healthcare services.

Information Provided by You: We collect various information that you provide directly to us. For example, we collect information from you through the following:

• Account and product registration and administration of your account
• Processing your orders and requests, including orders and requests made by your provider in connection with the Website and services
• Questions, communications, or feedback you submit to us via forms or email
• Requests for customer support and assistance
• Uploads or posts to the Website

The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you include:

• Identifiers, such as name, address, telephone number, date of birth, and email address
• Billing information, such as shipping address, credit or debit card number, verification number, and expiration date, collected by our payment processors on our behalf
• Commercial information, such as information about purchases or other transactions with us, including information about your patients, if applicable
• Customer service information, such as information about your customer service and maintenance interactions with us
• Demographic information such as your gender, age, marital status, and similar information in connection with the Services
• General geolocation information, such as city, state, or zip code
• User-generated content you post regarding our Services or disclose to other users or your healthcare providers
• Sensitive Personal Information: We collect and manage a range of Sensitive Personal Information pertinent to your health and well-being. This encompasses:
  • General Health and Medical History: This includes your symptoms, medical conditions, psychiatric evaluations, progress notes, history and physical (H&P) reports, discharge summaries, various types of medical and administrative letters, and any history of self-harm or suicide. It also covers your medical history related to treatments for related conditions, including medications you are taking, and any medication allergies you have.
  • Lifestyle and Habits: Information regarding your lifestyle choices, such as your drinking and smoking habits, diet methods, and exercise routines. This helps us understand factors that may influence your health and the effectiveness of any treatment plans.
  • Physical Characteristics: Physical attributes, including your date of birth (DOB), weight, and height, are collected to provide personalized healthcare and advice.
  • Treatment and Medication Information: Details about your current and past medications, including supplements, to prevent interactions and customize your care. Information about doctor visits, including their nature and outcomes, helps monitor your health progress.
  • Mental Health: Information on mental health conditions, including any treatment or medication related to mental health, is crucial for a comprehensive understanding of your overall well-being.
  • Log-in credentials, if you create an account
  • Internet Protocol (IP address)
  • Sensitive demographic data, such as race and ethnicity
  • Identity verification information (e.g., driver’s license or other government-issued ID card or number) and your signature (if required for notarization purposes)
  • Contents of communications made via the Services
• Any other information you choose to directly provide to us in connection with your use of the Services.

Information we collect automatically. When you use our services, we collect some information automatically. For example:

• Websites: When you use our websites, we collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes (including device IDs) referring and exit pages and URLs, platform type, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our sites, the date and time you used the Services, error logs, and other similar information.
• Geolocation data: When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state, and or postal code associated with an IP address) from your computer or mobile device. This information allows us to enable access to content that varies based on a user’s general location.
• Usage data: We automatically log your activity on our websites and connected products, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website. In some instances, such usage data may be sensitive personal information related to browsing activity on health-specific sites.
• Website Information and Cookies: Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.We may also gather information through other methods as we adopt additional technologies.
• Notice Concerning Do Not Track: Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. California residents are entitled to know how we respond to “Do Not Track” browser settings. There currently is no consensus among industry participants as to what “Do Not Track” means in this context. Therefore, like many websites and online services, the Services do not alter their practices when they receive a “Do Not Track” signal from a visitor’s browser. To learn more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Information we obtain from third-party sources: We also obtain the types of information described above from third parties. These third-party sources include, for example:

• Third-party partner: Third-party applications and services, including social networks you choose to connect with or interact with through our services.
• Co-branding/marketing partners: Partners with which we offer co-branded services or engage in joint marketing activities.
• Service providers: Third parties that collect or provide data in connection with work they do on our behalf, for example, companies that determine your device’s location based on its IP address.
• Publicly available sources: Public sources of information such as open government databases.

When you are asked to provide personal data, you may decline. You may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information necessary for certain services or features, those services or features may not be available or fully functional.

Use of Personal Information: Company may use personal information collected from you for any of the following purposes:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To conduct internal reviews of our Sites (e.g., to determine the number of visitors to specific pages within the Site).
• To help us better understand visitor’s use of our Website.
• To protect the security or integrity of our Website.
• For marketing purposes.
• To help us provide better customer service.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Disclosure of Your Information: We may transfer or otherwise disclose personal information collected from you on this website to other companies in connection with marketing efforts, including but not limited to direct marketing, which may have no relationship with us. Furthermore, we may sell, license, or share your information with third parties for various marketing purposes, including but not limited to telemarketing, e-mail marketing, text messaging, and direct mail. Furthermore, we provide information to our service providers that we have retained to perform the requested fulfillment of services such as product delivery, direct mail, and e-mail. Company ensures that all service providers who access your data are PCI compliant. This refers to the Payment Card Industry Data Security Standards and is the highest level of compliance possible./p>

Company may also disclose your personal information to government agencies or regulatory authorities where required by law.

Company will never reveal your personal information to any third party without your prior knowledge and consent, unless required by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

If Company or any of its assets are acquired by a third party, the personal information we hold may be transferred to the third party.

Security Measures: Company takes various technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk. Where we have given you (or where you have chosen) a password that enables you to access the Services, you are responsible for keeping this password confidential. We ask you not to provide your password to anyone. The information you disclose in public areas may be viewed by anyone.

Privacy Information for California Residents

The California Consumer Privacy Act (“CCPA”) requires us to provide you with the following additional information about (1) the purpose for which we use each category of “personal information” and “sensitive personal information” (as defined in the CCPA) we collect; and (2) the categories of third parties to which we (a) disclose such information for a business purpose, (b) “share” information for “cross-context behavioral advertising,” and/or (c) “sell” such information.

Under the CCPA, “sharing” is defined as the targeting of advertising to a consumer based on that consumer’s personal information obtained from the consumer’s activity across websites, and “selling” is defined as the disclosure of personal information to third parties in exchange for monetary or other valuable consideration. We “share” information to provide more relevant and tailored advertising to you regarding our Services. Our use of third-party analytics services and online advertising services may result in sharing online identifiers (e.g., cookie data, IP addresses, device identifiers, and usage information) in a way that may be considered a “sale” under the CCPA. Please see the following chart for the rest of this information:

Right to Know: You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this privacy statement. To make a request to know, please contact us in writing by mailing us at MSAI Healthcare Documentation, 28422 Constellation Rd., STE 112, Valencia, CA 91355 USA, or by emailing at support@msaiaccess.com.

We will provide the requested information free of charge up to two (2) times in a 12-month period, but please note that where we receive unfounded, excessive, or repetitive requests, we may elect to decline the request. Note also that we will not retain information we do not ordinarily retain in the course of our regular business practices.

Right to Correct or Delete: You also have rights to request that we correct inaccurate personal information and that we delete personal information under certain circumstances, subject to a number of exceptions. To make a request to correct or delete, please contact us in writing by mailing us at MSAI Healthcare Documentation, 28422 Constellation Rd., STE 112, Valencia, CA 91355 USA, or by emailing at support@msaiaccess.com.

We do not provide these deletion rights for B2B personal information.

Right to Opt-Out of Sale and Sharing: You have a right to opt-out from future “sales” or “sharing” of personal information as those terms are defined by the CCPA. To opt-out of cookies and other tracking technologies set by Company and its third-party business partners that are potentially “sales” under the CCPA, decline the use of “cookies” on the home page of our website.

Right to Limit Use of Sensitive Personal Information: You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law.

To opted-out, please contact us in writing by mailing us at [Insert] or by emailing at [Insert].

Shine the Light Disclosure: The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we disclose certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not disclose your personal information to third parties for their own direct marketing purposes.

Right to Access Information about Automated Decision-Making: Our Privacy Policy recognizes your right to understand the specifics of automated decision-making processes that we might use, which could significantly affect you. This includes not only access to the logic that underpins these processes, such as profiling, but also insights into the expected outcomes of such decision-making. We are committed to providing transparency about these systems to ensure you are fully informed.

Right to Data Minimization: We adhere strictly to the principle of data minimization, ensuring that we collect only the personal information necessary for the specific purposes it is processed. Our collection practices are designed to gather only what is essential to serve you effectively while upholding your privacy rights.

Right to Data Portability: You have the right to data portability, allowing you to request your personal information in a format that is portable and, where technically feasible, readily usable. This enables you to transfer your information to another entity without any obstacles, ensuring your data remains under your control.

Data Retention: We retain your information as long as it is required for the purposes identified when you provided that information to us, or for any new purposes to which you thereafter consented. Information is maintained on file thereafter for sufficient time to permit any necessary follow-up. Certain information is retained for our internal audit and quality control purposes for longer periods.

Request Process: You have the right to request that we disclose to you what Personal Information we collect, use, disclose, and sell, including the right to request that we provide to you the specific pieces of Personal Information we have collected about you in the prior 12 months (“Right to Know”) and you have the right to ask us to correct or delete the Personal Information we collect about you (“Right to Delete”), subject to exceptions set forth in the CCPA. Although Company does not sell Personal Information, California residents also have the right to opt out from the sale of their Personal Information. These rights are subject to some limitations, such as when we are retaining data to comply with our legal obligations. You will not be required to create an account with us in order to submit a request.

To make a request to know, please contact us in writing by mailing us at MSAI Healthcare Documentation, 28422 Constellation Rd., STE 112, Valencia, CA 91355 USA, or by emailing at support@msaiaccess.com.

Verification Process: Please note that we will verify your identity to fulfill your request. We will first verify that your email address is active and then verify the information you provide us.

In order to verify your identity, we will request that you provide your name, email address/phone number (depending on what you have used to interact with Company Platforms), and information related to your transaction(s), such as your name, mailing address, products purchased, order number and purchase price, and the last four digits of the credit card used.

In order to have us provide specific pieces of information, we will require a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.

If we are unable to verify that the individual submitting the request is the same individual about whom we have collected information (or someone authorized by that individual to act on their behalf), we will not be able to provide the requested information.

Response Timing: When you request access to the Personal Information we have collected or deletion of your Personal Information, we will typically provide the requested information within 45 days, and we will notify you within that time period if we need additional time to complete the process.

Right To Opt-Out of The Use of Cookies: To opt-out of cookies and other tracking technologies set by Company and its third-party business partners that are potentially “sales” under the CCPA, decline the use of “cookies” on the home page of our website.

Other California Rights: If you are a California resident and you have questions about our practices concerning sharing personal information with third parties for their direct marketing purposes and your ability to exercise choice, please write us at Attention Legal, MSAI Healthcare Documentation, 28422 Constellation Rd., STE 112, Valencia, CA 91355 USA, or by emailing at support@msaiaccess.com.

You must put the statement “Your California Privacy Rights” in the subject field of your email or the address line of your envelope. You must include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labeled or sent properly or do not have complete information.

Minors: We do not knowingly collect personal data from anyone under the age of 13 through our Services, and our Services are not directed to children under the age of 13. If we discover we have received any “personal information” (as defined under the Children’s Online Privacy Protection Act) from a child under the age of 13 in violation of this Privacy Policy, we will take reasonable steps to delete that information as quickly as possible.

Non-Discrimination: California consumers have the right not to receive discriminatory treatment for exercising CCPA rights. We will not discriminate against you for exercising your CCPA rights.

International Data Transfers: We are located and operated in the U.S.A. If you are located in another jurisdiction, please be aware that the information you provide to us will be transferred to, stored, and processed in the U.S.A. By using this website or providing us with any information, you consent to this transfer, processing, and storage of your information in the U.S.A., a jurisdiction where the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

International Data Transfers: We are located and operated in the U.S.A. If you are located in another jurisdiction, please be aware that the information you provide to us will be transferred to, stored, and processed in the U.S.A. By using this website or providing us with any information, you consent to this transfer, processing, and storage of your information in the U.S.A., a jurisdiction where the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Updates to the Policy: We may update this Privacy Policy from time to time, and we encourage you to check back regularly for any changes. When we make updates, we will post them here so you know what information we collect, how we use it, and when we might share it. By continuing to use Lipozenerx.com after these updates are posted, you are agreeing to the new terms.

Contact Information: If you would like us to update your contact information, remove your name from our mailing list, access your information, delete your information, no longer wish to receive emails from us, or if you have any questions or concerns about Company’s privacy practices or about your personal information, please get in touch with our Privacy team by sending an email to support@msaiaccess.com, or by mailing us at MSAI Healthcare Documentation, 28422 Constellation Rd., STE 112, Valencia, CA 91355 USA.

MSAI is available to answer any questions. For contact information please contact us at:
28422 Constellation Road, Suite 112, Valencia, CA 91355
Telephone Number: 877.611.6724 x 1
Email: info@msaiaccess.com