Accounts Receivables Services

We help our healthcare providers reduce days in A/R with our timely follow-up services that ensure you clearly understand the reasons for delays in accounts receivable and promptly follow-up with insurance companies and patients.

We have our team working on the seasoned accounts receivable by follow-up specialists who work in the following areas:

  • Follow up with insurance companies
    We work on multiple contact channels with insurance companies (websites, fax, IVR, and phone) to get an accurate understanding of the claim’s status. Also, we work with our end partners to improve the adoption of websites as a channel of contact.
  • Develop policies and protocols for A/R follow-up
    We will keep an eye on the aging bucket of A/R and understand the dates by which the payers will have the information on the report. After the claims have been submitted, we will conduct follow-up calls after the appropriate number of days have passed.

Automation: We have created a practical BOT tool that will help us fetch information on the claim’s status and the action to be taken.

As a strong billing team, we work with all our clients to analyze the denied claims and reduce the denial percentage.

Action plan

The status of the claims will not be our only goal. We take it a step further and start the processes, such as resubmitting these claims and filing appeals for reimbursements, and we carry out analytics with a focus on lowering the days in A/R.

Benefits of the Accounts Receivable

MSAI’s full range of A/R and denial management services offers our clients the following benefits:

  • Put an emphasis on resolving claims
    Rather than only learning the status of the claims, we put an emphasis on addressing them.
  • Reducing work effort
    Through increased adoption of technologies such as web portals for checking the claim status, we act upon opportunities to reduce efforts to check the claim status manually.
  • Workflow automation
    For each claim status code to be successfully resolved, insurance firms must provide answers to a certain set of questions. We have established web-based workflow solutions for our claim follow-up work queues to enhance the quality of the paperwork.
  • Dashboard and metrics
    We generate multi-variate reports to get a clear view of the A/R and focus our efforts on resolving it.

Accounts receivable Clearance Projects

Hospitals, doctors, and medical practices frequently find themselves in tricky circumstances with old accounts receivable (A/R), such as not having the employees follow up, inadequate write-off policies, etc., resulting in a backlog of insurance claims totaling millions of dollars in old A/R. With a highly solid procedure, we undertake A/R backlog cleaning as one-time assignments.

MSAI’s Software Proficiency

eClinicalWorks, Advanced MD, Intergy, Greenway Primesuite, Nextgen, CPR+, Rain Tree, Gmed, Office Ally, Open Dental, Cerner, Kareo, and more are just a few of the more than 15 practice management systems that MSAI is skilled in.

Contact us today for a consultation to learn how our
medical coding and billing services can optimize
your practice’s revenue cycle management!