Payment Posting Services

In many ways, the payment posting process provides insight into the efficiency of your revenue cycle. It enables you to perform analytics and understand reimbursement trends. Accurate payment posting provides visibility into the state of your revenue cycle; therefore, you must select a highly efficient team to process payments.

We process various types of remittances with high accuracy, improved responsiveness, and in accordance with our clients’ procedures. We provide the following services:

  • Patient Payments
    Our clients provide us with information on patient point-of-service payments. These payments are made in cash, check, or credit card and may be for co-pays, deductibles, or non-covered services. Our team reviews the information received and adjusts it for each patient’s account.

Insurance Posting

We accept insurance payments in the following formats.

  • E-Remittance Advisory
    We receive a large number of ERAs from payers and process them in batches by importing them into the client’s practice management system. Each batch run generates exceptions, which we correct along with batch total verification.
  • Manual posting
    We frequently receive scanned EOBs from our clients. Each EOB batch is accessed through secure FTPs or the EHR system and processed according to the client’s business rules for adjustments, write-offs, and balance transfers to secondary insurance companies or patients.
  • Denial Posting
    Posting claim denials is critical for gaining an accurate understanding of the customer’s A/R cycle. Payers send back denied claims in the form of ANSI codes for denials and, in some cases, payer-specific medical coding guidelines. We understand most payer-specific denial codes and have expertise in understanding ANSI standard denial codes. We record each claim denial in the practice management system and take action to re-bill the secondary insurance company, transfer the balance to the patient, write-off the amount, or send the claim for reprocessing.

Benefits of our Payment Posting process

  • High quality
    With our global delivery team, you are assured of a contractual guarantee of more than 98% accuracy, while you actually get more than 99% accuracy.
  • Responsiveness
    We can guarantee a 24-48-hour turnaround time because our team members work around the clock.
  • Get an accurate understanding of the A/R cycle
    Payment posting accuracy is critical for getting the right picture of the state of your accounts receivable and making the right decisions.

Analytics We generate reports on A/R trends to

  • Understand the reason for denials.
  • Document cases that require eligibility and authorization to improve point-of-service collections, understand which services are covered or not covered by different payers, and learn about the typical time it takes your insurance company to process payments.
  • Exception processing
    We follow your company’s policies and alert you to any significant trends, contractual changes, or denials.
  • Dashboard and metrics
    We generate multi-variate reports to get a clear view of the A/R and focus our efforts on resolving it.

Contact us today for a consultation to learn how our
medical coding and billing services can optimize
your practice’s revenue cycle management!